FAQ

We offer phone and email support.

We accept Visa, MasterCard, Discover, PayPal, and Apple Pay.

1. Free Shipping On Most Items.

2. For all products placed on the website, we DO NOT ship to P.O. box address.

3. Once the order is placed please allow us 1-2 business days for packing and shipping, checking the order information is a very important step to build a better shopping experience.

4. 1 to 2 days shipping (excluding weekends) if the order is placed on the business day.Monday shipping if the order is placed on the weekend.

5. For the continental United States, packages take about 7-12 working days to be delivered (except for Puerto Rico, US Virgin Islands, US Minor Outlying Islands, Guam, American Samoa and Northern Mariana Islands, Alaska, Hawaii, APO/FPO. These often take longer shipping time), Europe takes about 10-15 working days for shipping, Japan takes about 7-10 working days for shipping, other countries and regions take 10-25 working days.

6. Some of our items are located in warehouses in the United States, Europe, and Japan, which will take a shorter time, usually 3-7 working days to be delivered.

7. Tracking number provided by all of our shipping companies are an estimate only. The expected delivery date does not mean that it will be guaranteed to show up on that date.

1. All items must have a valid Return Merchant Authorization Number (RMA #) prior to sending the item back to us. Please email us for a RMA # to cneefl@188.com

2. Items must be returned within 30 days of receiving the product.

3. Refunds are given in the original method of purchase.

4. The buyer is responsible for the cost of return shipping, unless the item was received incorrectly or is defective.

5. Orders that are received incorrectly or in damaged condition must be reported within 7 days of purchase.

6. Items must be returned in new, unused, and resalable condition with retail box and paperwork (if applicable).

7. Items which are not in new, unused, and resalable condition may not be returned.

8. We do not refund the shipping fee.

One year (from date of purchase). Warranties are resolved by sending the individual part that is defective. Warranties are non-transferable and are only valid for the original purchaser. NSAUTOLIGHT shall not be liable for any consequential and/or incidental damages, and no labor reimbursement is provided.

Yes! We understand the safety of your personal information is extremely crucial and we partner with companies to protect your information. We use a wide array of security measures and devices to protect your personal data and credit card information from unauthorized access.

Our products are intended as supplemental or auxiliary lighting equipment. Please consult your local laws for applicable legal requirements regarding installation and use prior to purchase. It is your sole responsibility to ensure compliance with applicable laws.

One Year Warranty

All our items come with a one-year warranty from the date of purchase for worry-free shopping

Free Shipping

Most items do not require shipping fee

Professionalism and Confidence

We have several electrical engineers, automotive engineers, and structural engineers to provide the most professional technical support for our products